Last reviewed: 27 October 2026
Overview
At Rita Skin Beauty, customer satisfaction matters to us. This policy explains how to contact us about a return, refund, or an item that arrives damaged or incorrect. It applies to purchases made through our website, subject to your statutory consumer rights under applicable UK law.
Please contact us before sending any item back. We will provide instructions for your specific order. Do not send products to a manufacturer or to an address unless our team has confirmed it.
Change of mind and returns
If you are a UK consumer buying online, you will generally have a legal right to cancel most goods without giving a reason. You must tell us clearly that you wish to cancel within 14 days of receiving the goods; after notifying us, you will generally have a further 14 days to send them back. You do not need our approval to give a valid cancellation notice. Please contact us for the confirmed return address and practical return instructions. Some exceptions apply, including certain sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed. Please keep products unused, in their original packaging, and with any seals intact wherever possible.
Because beauty and skincare items may be subject to hygiene restrictions, we cannot accept a change-of-mind return for an item where a lawful hygiene exception applies, such as a sealed product that has been unsealed after delivery and is not suitable for return for health protection or hygiene reasons. This does not affect your rights if an item is faulty, damaged, misdescribed, or not what you ordered.
Faulty, damaged, or incorrect items
Please inspect your order when it arrives and contact us as soon as reasonably possible if an item is damaged, faulty, missing, or incorrect. Include your order number, a description of the issue, and photographs where helpful. We will assess the issue and explain the available remedy under applicable consumer law, which may include a replacement, repair, or refund.
How to request a return or refund
- Contact us at reisrobinson@hotmail.co.uk with your order number and reason for contacting us.
- Wait for our reply and return instructions before shipping anything back.
- Pack the item securely and include any information we request so we can identify your order.
- Once we receive and assess the return, we will contact you about the outcome and any refund or other remedy due.
Refunds and processing times
Where a refund is due, it will normally be made to the original payment method. For statutory cancellation rights, refunds will be issued in accordance with applicable legal time limits; we may withhold a refund until we have received the goods back or you have supplied evidence that you sent them back, whichever happens first. Your payment provider may take additional time to display the refund.
Where the law permits, a refund for a change-of-mind cancellation may exclude the additional cost of a delivery method more expensive than our least expensive standard delivery option. Responsibility for return postage will depend on the reason for the return and applicable law. We will explain any applicable costs when responding to your request.
Promotional and sale items
Promotional or sale items are covered by the same applicable statutory rights as other products. A discount or sale price does not remove your rights if an item is faulty, damaged, misdescribed, or otherwise does not meet the contract.
Exchanges
We cannot guarantee direct exchanges for every product. Contact us first and we will explain whether an exchange is available or whether a return and new order would be more appropriate. Faulty or incorrect products will be handled in line with your legal rights.
Gifts
If you received an item as a gift and need help with a return, please contact us. We may need order details from the purchaser to verify the purchase and determine the available options.
Contact us
For questions about this policy, returns, or refunds, contact Rita Skin Beauty at reisrobinson@hotmail.co.uk. Please include your order number in your message. We will provide return instructions and any confirmed return address directly.
This policy is not intended to limit or exclude any consumer rights that cannot legally be limited or excluded.